On Thanksgiving evening, I started reading Greg Smith’s book, Why I left Goldman Sachs late in the afternoon. I finished it around midnight. It’s a relatively easy read with a relatively straightforward message: That Wall Street, as exemplified by Goldman Sachs’ evolution, has increasingly become a place where we send many of our brightest students to outwit the people who manage our pensions and retirement accounts.
Greg Smith is famous for resigning from Goldman Sachs via an op-ed published in the New York Times, accusing Goldman of evolving from a firm that serves its customers to one that often profits by taking advantage of them. Nothing illegal is documented in the book, but it does show how employees are encouraged to sell ever more complex products to customers in the hope of generating more fees, without consideration of whether these products make their customers’ lives better. Who are these customers? They are the people who manage the money in our retirement accounts, pension funds, and the wealth of philanthropic organizations. Like many Americans, they look to investment bankers like Goldman Sachs for advice on how to help their money grow.
There is little dispute about this, but not everyone believes it is morally wrong. The CEO of Goldman Sachs asserts that they have no obligation to tell customers when they sell them something that they believe will lose money. The Wall St. Journal’s review of the book essentially says that he should have known that Goldman Sachs was not built on selflessness, but rather on “tawdry commerce” and the “sometimes morally ambiguous business of sales”. Bloomberg News seems more interested in tearing him down personally than examining the morality of what he says in the book, asking “Hasn’t it always been about making money and isn’t it okay to be a bank that makes money?”
At the heart of this, is the question that recent financial reforms were designed to change. Specifically, should investment professionals have a fiduciary responsibility to their clients? More simply, should they be required to put their clients’ interests over their own, when making recommendations? I can’t say objectively whether it is morally wrong to take advantage of clients lack of knowledge, but I can examine our data from YourMorals.org to see which individuals believe that it is ok to conduct a “negotiation where not everyone completely understands the process” involved (e.g. opaque fees hidden in the fine print of investment products). The below table shows correlations of Schwartz Values Scale scores and demographics with belief that negotiations with information assymetries are wrong, with positive correlations first.
Clearly, people disagree about how wrong it is to conduct a negotiation without complete understanding by all parties. People who hold self-transcendent values such as benevolence and universalism are the most likely to believe that such conduct is wrong. People who hold traditional values are also likely to believe that this is wrong. In contrast, younger, educated, more conservative males who tend to value power, of the type that populate most investment banks, are less likely to feel that such information asymmetry is wrong. As such, it is perhaps not surprising that the reaction of many in the business world to Smith’s book is a collective “so what?”
Those of us who are mere consumers of financial services, via our 401ks, pensions, and college funds, would do well to understand what is behind this collective yawn. What some in the finance world are telling us is that the primary goal of these financial companies is to make themselves money, not serve clients, and given that the average money manager fails to beat the market, we would all probably be better off simply buying broad, transparent index funds, rather than taking their sales calls. We should urge our city officials, counties, and pension managers to stop trying to beat the market with the advice of ostensibly wise finance professionals, who don’t really have their clients interests at heart, lest they suffer the fate of the city of Oakland or Jefferson County, Alabama who both ended up on the wrong side of deals with Goldman Sachs. And if there ends up being less demand for their products, perhaps we can move some of the genius that creates arcane financial products into creating things that people actually need.
- Ravi Iyer